The keyboard was pretty high quality, it felt nice and solid, although it was pretty big. Its size was due to it having macro keys on both sides of the regular keyboard, in addition to other useful keys, such as play/pause/rewind/etc. for use with a media player, as well as zoom/rotate buttons for image manipulation, as well as some nice shortcut keys.
Additionally, you could setup multiple profiles; the macro and shortcut keys would have different uses in different profiles. A really nice feature was that you could set the software to auto-switch to different profiles when different programs were loaded up. As you see in the picture above, there were pretty bright blue lights on it. You may have noticed that this review has been in the past tense; that is intentional. Enough with the positive aspects, time to show you its flaws.
The Macro Keys/Profiles:
Very nice idea, but poor implemented. There are a maximum of 8 keys per macro, and they go very slowly, without the ability to adjust the speed. An eight key macro would take about 2-3 seconds to perform. Profiles are nice, but without good macro keys, it’s not that great of a feature, especially when the profile switching can take up to 10 seconds to recognize a program is active.
Durability:
It’s a keyboard, so you shouldn’t really have to worry about it being mistreated. I treated mine well, but did it return the favor? I will use the keyboard itself to write this next paragraph.
Well, as you can see, hee ae some eos. You can' quie ead eeyhin ha I'm ypin, ecause no all o he keys work anymore. There is no real consistency - sometimes keys work, and sometimes they don't; you can see this in the past line. In fact, this is the best the keyboard has performed in a while, which is nice, but not so good for proving my point. I'll continue, and hope that the keyboard stops working, as strange as that may sound. Well, damn - I could go through and cheat by removing random characters, but I'd feel bad about that. Regardless, it's useless unless it can consistently type all of the characters.
The customer service blows. I sent them two emails. The first email, they responded to. I was complaining about the macro stuff that I wrote about above. They essentially said, yeah, that’s how it is; you can’t change it. The second email I sent was about the consistency that I spoke of above. That email is below:
Hi,
I saw that there is a two-year limited warranty on your products. I purchased a RazerPro Keyboard (the one with the iPod dock) in December and it has stopped working properly. Not all of the keys work properly (I am typing this from the laptop directly rather than the keyboard).
The following keys no longer function: b, f, g, r, s, t, v, w, x, backspace, 2, 4, 5. Possibly others as well. Occasionally some of those work, (and probably some others don't work at other times), however as you can imagine, this is no longer able to be used.
How do I go about getting this replaced?
Thanks!
They didn’t respond. My response to their lack of response is below. This also summarizes my review of their product.
I wish I had read more reviews. Maybe I can make this into a snake?
Godspeed.
This posted tagged as: technology, techy tuesday, ranting
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